Questions, problems or feedback please email shop@magar.co.uk

General Customer Service and Terms of sale information


Shipping & Delivery

We only ship goods after receiving cleared payment.

Most orders are despatched same/next business day. We use economy delivery methods and a signature may be required on delivery. We generally use Royal Mail Tracked 48 and Parcelforce 48 service for larger/heavier orders.

We offer FREE UK ECONOMY DELIVERY on all orders. You should expect your order in 3-5 business days.

We also offer Express Delivery, there is a surcharge for this and you should expect delivery in 1-3 business days.

Please contact us if your order does not arrive within 5 business days and we will track/trace.

International orders can take up to 2 weeks to arrive.

 

Privacy & Security

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

  • your name
  • address
  • phone number
  • email address
  • credit/debit card details

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us shop@magar.co.uk


Returns & Replacements

Please contact us if you have any problems and we'll do our best to help.

The legal bit:- You have the right to change your mind. Please notify us within 14 days of receipt of your order, you have 14 further days to return. Buyers to pay return postage cost (please use insured/tracked postal services). Full purchase price will be refunded. Item must be in same condition as received - returned with all relevant packaging. After 14 days please contact manufacturers for warranty - we will assist wherever possible and most items carry 12 months manufacturer warranty - subject to fair wear and tear.

Distant selling regulations do not apply to business customers.

Please retain your invoice and manufacturer instructions/packaging for warranty claims.

If your order arrives damaged, missing parts or faulty, please contact us so that we can resolve shop@magar.co.uk

 

Ordering

We generally only take orders through this website. If you have any problems placing an order please email us shop@magar.co.uk

If you have a query regarding an item, please contact us before ordering.

 

Payment, Pricing & Promotions

We use PayPal to process your credit/debit card payments. This is a secure credit card processing method and you do not need an account to make a purchase. If you don't have a PayPal account, please use the link 'Don't have a PayPal account? Pay with your debit or credit card as a PayPal guest' on the PayPal checkout page. We can also take payment by bank transfer for larger/bulk orders. We only ship goods after receiving cleared payment.

Our prices change regularly. This is dependent on our stock and also our competitors' prices. We do try to provide the most competitive price we can.

We are a VAT registered Limited company. All prices stated on this website INCLUDE VAT (where applicable) and a VAT invoice is supplied with all orders.

 

Viewing Orders

Please log into your account to view your order status.

 

Updating Account Information

Please keep your account details up to date by logging into your account if you would like to be kept informed of any future promotions we may have.